how to book your stay
Please click on the Book button to book online!
Terms and conditions for website
- Cancellation:
Payment in full is due upon booking through our website. Cancellations may be made up to 14 days in advance of arrival and will be refunded in full. Cancellations made within 14 days of arrival will receive no refund for any part of the stay.
We will only cancel your trip if there are circumstances outside of our control. In this event, our liability would not extend beyond the refund of your booking with us.
We strongly advise you to take out travel insurance to cover any extra costs you may incur as a result of needing to cancel or curtail your trip.
- Check in / Check out:
Check in is between 4-8pm, we are not able to accept early arrivals. Please let us know if you’re running late, failure to inform us or to arrive by 10pm will forfeit the booking and all moneys paid.
Check out is by 10am, we are not able to accommodate late check outs, and a fee of £50 may be charged in this event.
- Damages:
You are responsible for any damage that you cause to the property or its contents. Whilst we don’t charge for minor breakages , we may invoice you for the cost of repairing significant damage or replacing lost keys. Please report any breakages ASAP.
- Quiet times:
Please be mindful of other guests, particularly between the hours of 10pm to 7 am, many will have an early start planned on The West Highland Way.
- Parking
Please inform us at time of booking if you will require a parking space, these are very limited and will be allocated on a first come first serve basis.
- Smoking:
Greenstone Lodge is a no smoking property. Smoking is not permitted anywhere inside the premises, guests found to be smoking will incur a £500 fine and be asked to leave.
- Pets:
Unfortunately we are not able to accept any pets.
- Meals:
Breakfast is served between 7-8.30am. A takeaway breakfast baguette is available alternatively , and can be provided from 6am. Please fill in your breakfast choice sheet by 8pm the evening prior, to minimise food wastage.
Evening meals will need to be booked online prior to your arrival if you are staying for one night. For those guest staying longer, subsequent evening meals may be booked in person with us by 11am on the day of dining.
Packed lunches may either be booked prior to arrival online, or by 7pm the evening before.
Please let us know of any dietary requirements or strong dislikes etc at the time of the meal booking. We will do our best to accommodate these, but please be aware that we work from one small kitchen, and whilst we have strict practices , we cannot guarantee anything as allergy safe.
- Consumption of own food
We ask that you respect that Greenstone Lodge is a 100% vegan establishment and home, and that no non vegan items are to be brought onto the premises.
- Acts of God
We accept no responsibility for inclement weather or midges, and will not refund for cancellation or curtailment as a result.